Tomatin Firewood

Terms & Conditions:

1.Products and services provided:

Tomatin Firewood is the supplier. Trading address Dell Farm, Tomatin, Inverness, IV13 7YA. 

All products and services advertised on this website are supplied by Tomatin Firewood.

All burning fuel products on the website include domestic rated VAT. Commercial VAT invoices can be made up on request. Vat Number: GB119291903.

We always aim to deliver the products as advertised on the website, and once a delivery has arrived, if for any reason the goods do not meet your satisfaction, please where possible raise any concerns at the time and date of delivery. Goods that are left out in the rain or snow may become wet or damaged and once delivered we can no longer be held responsible for.

2.Payment terms:

2.1. Normally a 7 day payment term is provided to domestic customers, or where specified on the invoice a 30 day payment term. If the balance due for products and services provided is not paid by the payment due date a £20 late payment fee will be applied. If the outstanding balance is not paid in full 30 days after the late payment fee then a monthly interest rate of 5% will be applied until the entire balance is paid.

2.2 Cheque payments. Should a customer paying by cheque have their cheque refused to be paid by their bank, the customer will be held responsible for ensuring any outstanding balance is settled as well as any bank charges that the business has incurred and may also be charged an administration fee should the matter not be resolved swiftly. Cheques will be banked within 2 months of receipt.

3.Returns:

In the event that you require a refund for the product that you have purchased, under Distant Selling Regulations you can return the items to the trading address above within 28 days of receipt of your goods for a full refund. Products will returned at your own expense and must be in original unused condition; unless the wrong product was delivered by the supplier, or the products were delivered damaged.

We will refund you in full within 2 weeks of receiving the products providing products are returned in their original packaging and condition.


4.Terms of the agreement

4.1. Once a customer has ordered the product and Tomatin Firewood (the supplier) has accepted the order issuing the customer with an invoice, Tomatin Firewood has entered into an agreement to supply the customer with product/s ordered and the customer has agreed to ensure payment will be made in accordance to the payment terms.

4.2. Should the customer wish to cancel the order prior to delivery this must be done at least 24 hours prior to the product being shipped, to ensure that products are not loaded or dispatched to the customer. In the event that goods have already been loaded or dispatched the customer will be responsible for any costs that have already been incurred by Tomatin Firewood in dispatching and returning the products.

5.Law governing the contract

The terms and conditions are governed by Scottish law. Any products purchased from Tomatin Firewood and any dispute or claim arising out of or in connection with any such contract will be governed by Scottish law. You and we both agree that the courts of Scotland will have non-exclusive jurisdiction.